Private Policy statements

WHO WE ARE

When we talk about “Pembr” or “us” or “we” in this policy, we are talking about Pembroke Hall Limited. Pembr fully respects your right to privacy and we are committed to ensuring that your privacy is protected. Please read the following to learn more about how we collect, use, process, and disclose your information, including personal information and how we keep it secure. For the purpose of the EU General Data Protection Regulation 2016/679 and the Data Protection Act 2018 (the “Act”), the data controller is Pembr whose registered office is at 38/39 Fitzwilliam Square, Dublin 2.

WHAT DOES THIS PRIVACY POLICY COVER?

This Privacy Policy (the “Policy”) covers our treatment of your personal information that we gather when you are using or services or when you contact us in any manner. We gather various types of information, including information that identifies you as an individual (“Personal Information”) as explained in more detail below.

WHAT INFORMATION DO WE COLLECT?

We receive and store information that you provide directly to us. For example, we collect Personal Information, such as name, age, contact details including email, postal address and telephone numbers, financial information, and tax numbers (and of course you may choose to share other relevant information with us).

Any information which you provide to us is not made available to any third parties without your permission and is used by Pembr only in line with the purpose for which you provided it and in accordance with the Act.

HOW DO WE USE THE INFORMATION?

The information you provide to us is used by us to:
 (a) provide you with legal advice, assist you with legal claims or legal proceedings and to assist you with your legal rights; 
(b) send you information that you have requested and that may be of interest to you. These include details about our legal services;
 (c)notify you of changes to our services;

(d) seek your views or comments on our services or policies;

(e) carry out our obligations arising from any contracts entered into between you and us;

(f) improve our services that we may provide to you;

(g) answer your enquiry;

(h) provide other services related to or supplementary to the above; market our services directly to you to your professional or business email address;

(i) where we have a bona fide requirement by law to disclose it to third parties in relation to the detection of crime, the collection of taxes or duties, in order to comply with any applicable law and court order.

This list is not exhaustive and we may seek to process, use or disclose your information for any other purpose which has not been listed above always with your explicit consent.

Where appropriate and in accordance with applicable laws and requirements, we may also use your personal data for marketing activities. Where appropriate, we will seek your consent to undertake some of these activities.

We may also use the information you send to us, to communicate with you via email and, possibly, other means, regarding events we think may be of interest to you or to send you our newsletter, if this is in accordance with your marketing preferences. We always include an unsubscribe button in our communications, so you can opt out of receiving such communications at any time.

HOW DO WE SHARE YOUR PERSONAL DATA?

We do not share your personal information to anyone except as set out herein. We consider your data to be private and confidential. We may sometimes disclose your data:

 to agents or service providers appointed by us, to regulatory bodies or to others who work for us in connection with the provision of our services to you;

to our actual or prospective professional indemnity insurers, brokers or advisers, bank and auditors or risk managers who they may appoint, or as otherwise may be required by operation of law;

to our internal or external examiners who monitor the professional standard of our work by auditing a small number of our files to ensure we maintain our quality systems;

for marketing purposes, we may wish to disclose or publish that we have advised you, in which event we may identify you by name and indicate the general nature of our advice and any details which may properly have entered the public domain. If you object to our using your name or business logo in any publication, please let us know.

if required to do so by law or in good faith and belief that such action is necessary to: (a) conform with the law or comply with legal process served on us; (b) protect and defend our rights or property including, without limitation the security and integrity of our network and systems; or (c) act under exigent circumstances to protect the personal safety of clients, users of our services or members of the public.

if required to disclose information by Court order or by law. Certain laws (for example, those relating to money laundering and tax fraud) give power to authorities such as the police or the tax authorities to inspect clients' information and to take copies. It is possible that at any time, we may be requested by those authorities to provide them with access to documents held by us or to attend interviews with them in connection with the work we have done for you. If this happens, we will comply with the request only to the extent that we are bound by law and, in so far as it is allowed, we will notify you of the request or provision of information.

in certain circumstances, where solicitors are required by Statute to make disclosure to the Garda Siochana and/or the Revenue Commissioners where they know or suspect that a transaction may involve a crime, including money laundering, drug trafficking or terrorist financing. If we make a disclosure in relation to your matter, we may not be able to tell you that a disclosure has been made. 

To share information such as your name and email address with our newsletter services provider who sends out our newsletters. This provider is not permitted to use this data other than on our behalf.

with our practice management system provider. We may also send you emails through our email service provider. They may only process this data for the purpose of providing us with their services, and no other purpose.

IS PERSONAL INFORMATION ABOUT ME SECURE?

We use appropriate technical, organisational and administrative security measures to protect any information we hold in our records from loss, misuse, and unauthorized access, disclosure, alteration and destruction.

While Pembr takes all due care in ensuring the privacy and integrity of the information that you provide to us, we recognise that no data transmission over the internet can be 100% guaranteed as secure. The possibility exists that this information could be unlawfully observed by a third party while in transit over the internet. Pembr accepts no liability should this occur.

HOW LONG WILL WE USE YOUR PERSONAL DATA FOR?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

INFORMATION WE AUTOMATICALLY COLLECT:

When you visit our website we collect certain information related to your device, such as your device’s IP address, referring website, what pages your device visited, and the time that your device visited our website.

Information collected by cookies and other similar technologies – we use various technologies to collect information which may include saving cookies to users’ computers. For further information, please see the section below headed “Cookies and other Tracking Technologies”.

COOKIES AND OTHER TRACKING TECHNOLOGIES

A “cookie” is a bite-sized piece of data that is stored on your computer’s hard drive. They are used by nearly all websites and do not harm your system. We use them to track your activity to help ensure you get the smoothest possible experience when visiting our website. We can use the information from cookies to ensure we present you with options tailored to your preferences on your next visit. We can also use cookies to analyse traffic and for advertising purposes.

If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. For more information on how to manage or disable cookies, please visit www.aboutcookies.org and www.allaboutcookies.org

We use cookies to:

Remember that you have visited us before; this means we can identify the number of unique visitors we receive. This allows us to make sure we have enough capacity for the number of users that we get;

Customise elements of the promotional layout and/or content of the pages of the Site;

Collect statistical information about how you use the website (including how long you spend on the site) and where you have come to the site from, so that we can improve the site and learn which parts of the site are most popular with visitors; and

to speed site navigation and recognise your access rights on the site.

Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can also learn more about cookies by visiting https://en.wikipedia.org/wiki/HTTP_cookie which includes additional useful information on cookies and how to block cookies using different types of browser. Please note, however, that by blocking or deleting cookies used on the website, you may not be able to take full advantage of the site.

The cookies used by us fall into these main categories:

• Necessary
• Functionality
• Performance
• Analytics

We also may use clear gifs in HTML-based emails sent to our users to track which emails are opened by recipients. This information is used to enable more accurate reporting, improve the effectiveness of our marketing, and make our Services and Websites better for our users. We also utilise Google Analytics, a web analysis service provided by Google, to better understand your use of our Websites and Services. Google Analytics collects information such as how often users visit the Websites, what pages they visit and what other sites they used prior to visiting. Google uses the data collected to track and examine the use of the Websites, to prepare reports on its activities and share them with other Google services. Google may use the data collected on the Websites to contextualize and personalize the ads of its own advertising network. Google’s ability to use and share information collected by Google Analytics about your visits to the Websites is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. Google offers an opt-out mechanism for the web available here.

MARKETING COMMUNICATIONS

If you have consented to receiving certain promotional or marketing communications from us, you can opt-out of receiving such promotional or marketing communications from us at any time, by using the unsubscribe link in the emails communications we send, or send us an email to info@ PembrokeHall.ie.

HOW CAN I UPDATE AND ACCESS MY INFORMATION (EXERCISE MY DATA SUBJECT RIGHTS)?

You have the following rights under the GDPR, in certain circumstances and subject to certain exemptions, in relation to your personal data:

• right to access the data - you have the right to request a copy of the personal data that we hold about you, together with other information about our processing of that personal data.

• right to rectification- you have the right to request that any inaccurate data that is held about you is corrected, or if we have incomplete information you may request that we update the information such that it is complete.

• right to erasure - you have the right to request us to delete personal data that we hold about you. This is sometimes referred to as the right to be forgotten.

• right to restriction of processing or to object to processing - you have the right to request that we no longer process your personal data for particular purposes, or to object to our processing of your personal data for particular purposes.

•. Right to data portability - you have the right to request us to provide you, or a third party, with a copy of your personal data in a structured, commonly used machine readable format.

In order to exercise any of the rights set out above, please contact us at the contact details at the start of this privacy notice.

If we are processing personal data based on your consent, you may withdraw that consent at any time. This does not affect the lawfulness of processing which took place prior to its withdrawal.

If you are unhappy with how we process personal data, we ask you to contact us so that we can rectify the situation.

You may lodge a complaint with a supervisory authority. The Irish supervisory authority is the Data Protection Commission.

WHERE WE KEEP YOUR DATA

Pembr hosts all personal information with Microsoft Azure which is ISO/IEC 27018 Certified and all such servers are located in Ireland. In addition to this, we also use third party service providers to process personal information. As such, we may transfer your information to processors outside the European Economic Area but will do so with appropriate measures and controls in place to protect that information in accordance with applicable data protection legislation.

WILL Pembr EVER CHANGE THIS PRIVACY POLICY?

We may need to change this Privacy Statement from time to time. We will alert you to material changes by, for example, placing a notice on our website and/or by sending you an email (if you have registered your e-mail details with us) when we are required to do so by applicable law. You are responsible for periodically reviewing this Privacy Statement.

This Privacy Statement was most recently updated on 29/09/2023.

WHAT IF I HAVE QUESTIONS ABOUT THIS POLICY?

If you have any questions or concerns regarding our privacy policies, please send us a detailed message to info@pembr.ie and we will try to resolve your concerns.